Frequently asked questions

Bookings

• Where can I make a booking? Where can I find information on availability and available prices?

  • You can check availability and make bookings through our website www.paradores.es, contact the Parador directly, with our Bookings Centre: [email protected] - Telephone: 91 374 25 00, or through your usual Travel Agency.

• Where do I request cancellation or change of a booking?

  • Any cancellation or change of a booking must be made by the same means by which it was confirmed. For bookings made thorugh our website; through the Central Booking Centre, at [email protected] – Telephone: 91 374 25 00; or if the booking was made directly at a Parador, you can contact the establishment directly. If the booking was made through a travel agency or online booking portal, the cancellation or change must be requested directly from that entity.

• How can I book a room for more than 3 people?

  • Contact directly the Parador where you are interested in making a booking, so that they can inform you about the available options.

• What is the cancellation/change policy? 

  • The cancellation period is specified in the booking confirmation. As a general rule, bookings can be cancelled or changed more than 2 days before the date of arrival (counting from 00.00 hours on that day), but there are Paradores where / dates on which these deadlines are longer. It is advisable to check directly with the Parador or at our Bookings Centre: [email protected] – Telephone: 91 374 25 00.
  • These conditions do not apply if the booking has other conditions, such as the EARLY BOOKING rate.

• I have an Early Booking, can I change or cancel it?

  • No, as stated in the conditions, this fee is non-refundable and non-cancellable.

• Where can I find the best available rate? 

  • You can check the price of a stay by going to www.paradores.es, Bookings section, and by selecting a Parador and specific dates, the system will show you the different rates available for that period, and you can select the one that suits you best. If you are an Amigo de Paradores, you must log in as Amigo beforehand in order to access the special rates for Amigos.

• My company has a group agreement with Paradores, how can I book with my special price?

  • If you belong to a group that has an agreement with Paradores, you can make your booking, with the promotional code you have been given, through our website, through Bookings: [email protected] – Telephone: 91 374 25 00 or directly at the Parador.