Frequently asked questions

Gift Boxes

• Black Friday and Cyber ​​Monday promotional code conditions

  Offer
  25% discount on accommodation on the Parador Rate.
  Free extra bed for children up to 12 years old.
  20% discount on restaurant menu (drinks not included), not combinable with other offers, special menus or discounts.
  
  When can I book?
  From November 21, 2024 to February 28, 2025 (included).
  
  For what period of stay?
  From January 2 to February 28, 2025 (included).
  
  How can I make my reservation?
  Through our website or app by entering your promotional code, reservation center on 91 374 25 00, or at any of our Paradores.
  
  Who will receive this promotional code?
  All customers who have purchased gift boxes with a discount and exclusively within the Black Friday or Cyber ​​Monday campaigns for Gift Boxes in 2024 (from November 21 to January 2, 2024).
  The promotional code can be used to make reservations as many times as the customer deems appropriate and always during the established period.
  
  General conditions
  To benefit from the conditions of this offer, it is necessary to have made a prior reservation for this promotion, indicating that you wish to take advantage of it, prior to your arrival at the Parador.
  This promotion cannot be combined with other types of discounts or special prices. It is also not valid for groups.
  Prices include taxes.
  Amigos de Paradores: Amigo card holders will benefit from free or special discounts on the price of breakfast according to their card level.
  
  Paradores included in the promotion
  All Paradores except Arties, Casa da Ínsua and Málaga Gibralfaro.
  Cadiz: this promotion is applicable exclusively from January 2 to February 26 (included) 2025.

• How can I buy a Gift Box in the name of a company?

  Purchasing Gift Boxes in the name of a company is very simple. You only have to fill out the purchase form for companies, which you can find at the following link:
  
  Form for companies

• I have made a purchase of a box in digital format and I have not received my invoice. How can I request it?

  If you have not received your invoice, you can request it through our contact form.

• When does my Gift Box expire?

  You can check the validity of all our Gift Boxes very easily at this link.
  
  To make the query, you will need to enter the code that appears on the back of the gift card, below the barcode, and which is made up of eight numbers and a letter.
  
  You can also check the validity of your gift box by calling our Reservations Centre on (+34) 91 374 25 00.

• Can I extend my Gift Box? 

  Paradores Gift Boxes are not extendable. You can consult the general conditions of the Gift Boxes in the following link:
  
  Gift Boxes >>
  
  To do so, select a box and, in the next window, click on the red link, just below the image of the box.

• Where can I consult the conditions of use of my Gift Box?

  You can consult the conditions of each box in the following link:
  
  Gift Boxes >>
  
  To do so, select a box and, in the next window, click on the red link, just below the image of the box..

• What happens if I have lost my Gift Box?

  At Paradores, we greatly value the trust you place in us when purchasing a gift box and we make sure that you receive your box in the best condition. However, once delivered, we cannot be held responsible in the event of loss or theft.

• Where can I buy a Gift Box?

  Our gift boxes are available in both physical and digital format on our website, within the Gift Boxes section.
  
  In addition, in Madrid, there is a “Paradores” space within the El Corte Inglés shopping centre, on the emblematic Preciados street, where you can also buy our Gift Boxes.
  
  We invite you to visit us and discover all our offers and experiences available.

• What can I do if I am unable to purchase a Gift Box through the website?

  If you have any problems when trying to purchase a Gift Box through our website, don't worry.

  You can contact us directly through our customer service, where we will be happy to help you complete your purchase. Just click on this link.

• Can I request a refund for my Gift Box?

  If you wish to request a refund for your Gift Box, we will be happy to help you. You can request a refund for your purchase within 15 days of the date of purchase. To do so, you only need to contact our customer service by clicking on this link.

• How can I cancel a purchase I have just made?

  PYou can cancel the purchase very easily, but the process varies depending on the box format:
  
  - If it is a Gift Box in physical format, you can do so through this link and as long as the order has not been processed. If the order has already been processed, and it has not yet been 15 days since the purchase, you can request a return at this other link.
  - In the case of a Gift Box in digital format, you can contact us at this link.

• Within what period of time will I receive my physical Gift Box?

  Our commitment is to offer delivery within a maximum of 7 working days, even in times of high demand. However, this period is usually shorter.
  
  We know that there are times when gifts cannot wait. For these situations, we have created a gift voucher that you can give to the recipient at any time, by downloading it from this link:
  
  Voucher >>


• I have made a Digital Box purchase and have not yet received it. How can I request it?

  If you have any problems receiving the Digital Box, don't worry. You can contact us directly through our customer service, where we will be happy to help you.

• How can I make my Gift Box purchase?

  Making a gift box purchase is very easy! You can do it directly from our website, both in physical and digital format. Just select the one you like best, follow the steps of the purchase process, and in a few minutes everything will be ready. The link is the following:
  
  Gift Boxes >>
  
  If you prefer, we have a physical space "Paradores" in Madrid, inside the El Corte Inglés shopping center on Preciados street.